Refund policy
Every paid tool comes with a 14-day money-back guarantee. No reason, no evidence, no questions.
How to claim
- Email hello@prisonofficerpay.co.uk within 14 days of your purchase (or use the contact form).
- Tell us the email address you bought with, or the product and date, so we can find the payment. You do not need to explain why.
- We refund the full amount through Stripe. We aim to do this within two working days; your bank or card issuer usually takes a further five to ten working days to show it.
What is covered
Every paid tool and bundle sold on this site. Each is a one-off payment with no subscription, so there is nothing to cancel.
- Pay Planner Pro
- Personal Pay Report
- Pension Command
- Pension & Lump-Sum Report
- Interview Toolkit
- Fitness Pass Suite
- Promotion Prep Pack
- Misconduct & Discipline Response Pack
- Ill-Health & Injury Benefit Report
- Mortgage Readiness Pack
- Candidate Bundle
- Serving Officer Bundle
The free calculators and guides involve no payment, so nothing here applies to them. We do not list prices on this page, so it cannot go out of date; the price you saw at checkout is the amount we refund.
Using the tool does not affect your refund
You can run the calculators, print or save a report, use the evidence banks and ask the AI questions and still claim your refund within the 14 days. Once the refund is processed, access to the paid tool ends. Anything you have already printed or saved to your own device is yours to keep.
We do not promise outcomes
These tools help you understand figures and prepare. They cannot promise that you will pass a test or interview, be promoted, qualify for a benefit, resolve a conduct matter or be offered a mortgage, and nothing on the site says they will. Your refund never depends on any outcome. What we guarantee is that if the tool is not what you expected, you can have your money back within 14 days.
Your statutory rights
This policy is in addition to your legal rights, not instead of them. Under the Consumer Contracts Regulations 2013 you normally have a 14-day right to cancel an online purchase, although for digital content that right can end once the content has been supplied to you with your agreement. Our policy gives you the full 14 days regardless of whether you have used the tool. If a paid tool is faulty or not as described, you also have rights under the Consumer Rights Act 2015. Nothing here limits those rights.
If you are in Scotland or Northern Ireland the same rights apply under the law that applies to you. For free, impartial help with a consumer problem you can contact Citizens Advice.
Payments
Payments are processed by Stripe and refunds go back to the original payment method. We do not see or store your card details. You can buy without creating an account; creating one afterwards is optional. If you bought as a guest, use the email address on your Stripe receipt when you contact us.
Contact
Email hello@prisonofficerpay.co.uk. See also our terms of use, privacy policy and the list of paid tools.
Refund policy: questions
How long do I have to ask for a refund?
Fourteen days from the date of purchase. You do not need to give a reason and you do not need to show us anything. Email us within that window and we will refund the full amount.
Do I need a reason or any evidence?
No. It is a no-questions-asked guarantee. Tell us the email address you bought with, or the date and product, so we can find the payment.
Can I still get a refund if I have used the tool?
Yes. Using the tool, generating a report, printing it or asking the AI questions does not void your refund. We would rather you tried it properly and decided it was not for you.
Does the refund depend on my result or outcome?
No. We do not promise that any tool will help you pass a test, interview or promotion process, resolve a conduct matter, qualify for ill-health benefits or obtain a mortgage, and your refund never depends on any of those outcomes.
How long does a refund take?
We aim to process refunds through Stripe within two working days of your request. Your bank or card issuer usually takes a further five to ten working days to show the money.
What happens to my access after a refund?
Access to the paid tool is removed once the refund is processed. Anything you have already printed or exported is yours to keep.
I bought a bundle. Can I refund part of it?
The guarantee applies to the bundle as a whole. If you would like only part of it, email us and we will talk it through.
I bought without an account. Can I still claim?
Yes. Guest purchases are covered in exactly the same way. Use the email address on your Stripe receipt.
Does this affect my legal rights?
No. This policy sits on top of your statutory rights under UK consumer law. See below.
Questions before you buy?
Ask us. We are happy to explain what a tool does and does not do.